General

HDMI / 3G-SDI / IP (NDI) video output simultaneous up to 1080P60fps

HDMI / 3G-SDI / IP (NDI) all video outputs for the Prisual TEM-20V , TEM-20N , TEM-30V , TEM-30N , TEL-12S , TEL-20S , TEL-30S , TEL-12N , TEL-20N , TEL-30N are simultaneous EXCEPT for the composite video output(CVBS, since a dial is used...

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"Factory Default Reset" IP Address and Login Information

If you need to reset the camera to original factory default IP address or you have lost the password to your Prisual camera please use the included IR remote and press each key mentioned in succession:   [*]   [#]   ["Manual"]...

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What kind of latency can I expect with your cameras?

The camera latency can be based on a number of factors, but typically a Broadcast Quality Standard is <60ms of latency. At around 120ms is where this can start to become an issue for live production, but not enough to...

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Is there anyway to power your cameras using PoE?

All of the Prisual PTZ cameras have PoE built in.No need for any adapters, just power it using a POE switch.The Prisual cameras are a Class 3 "Mid-Power" device using 802.3af.The average load usually falls between 7 - 9 Watts...

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What SMPTE Standard does the SDI output of your cameras adhere to?

We use SMPTE 424M and SMPTE 292M with the Prisual camera.   1080P60/50 is SMPTE 424M   All other formats are SMPTE 292M

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What is the thread size on the bottom of the camera used for mounting?

The Prisual come with a standard 1/4-20 screw thread built into the bottom of the camera. This thread is used for mounting the camera on our ceiling mount or our wall mount, as well as putting the camera on a...

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What kind of PoE do the Prisual SDI cameras use?

The Prisual cameras are a Class 3 "Mid-Power" device using 802.3af.The average load usually falls between 7 - 9 Watts in testing during actual use.

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How to control multiple cameras from 1 IR remote control?

If you own multiple Prisual cameras, you can set each one to be controlled independently from (1) IR remote control. The way to do this is to use the IR remote control and issue one of the commands below.  ...

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How do I access the Broadcast framerates of your cameras? (1080p59.94, 1080p29.97, etc)

The first thing you need to adjust your rotary dial on the back of your camera accordingly. The new chart for the rotary dial including broadcast framerates is available here. Be sure to reboot your camera after changing this setting.  Also...

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