Camera Issues

Synchronizing Multiple Prisual IP Video Streams & Audio

In this document we will explore how to synchronize the IP video streams between two (2) or more Prisual cameras. We will then explore how to leverage this same methodology to synchronize an audio feed to the multiple video streams...

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Can you suggest a framerate converter to turn your signal into 1080p29.97?

Yes we can. The Decimator MD-HX is a fantastic little device that will let you change the framerate and resolution of any SDI or HDMI signal. The setup is fairly easy and the process is listed below.     Navigate...

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I have a mic plugged into the audio in jack on the camera, but I'm not getting anything at my destination?

With the SDI cameras, the audio will embed over the HDMI and network only, but not over the 3G-SDI.With the NDI cameras, the audio will embed over the HDMI, USB and the network.And the 3.5mm interface of the camera is a Line...

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My Auto-exposure is washing out my image outdoors!

This is common issue with the Prisual cameras.    This issue occurs because the anti-flicker setting built into the Prisual cameras comes set to be 60hz. This is a feature that is available to combat some of the undesirable effects...

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I can't see my menu when I hit the "Menu" button

This is a feature that occurs only when using an IP stream second channel.If you hook up the camera using HDMI, SDI or USB you will be able see the menu.

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NDI & RTSP Black Video with BitDefender Installed

This was able to be resolved by adding the IP of the camera as a global exception on the Network Protection area.   There is currently a known issues that causes failure to communicate when BitDefender is installed on a...

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Audio cuts out over HDMI.

The audio input  embeds over the HDMI and the Ethernet outputs.  The first important step, you must enter the OSD menu, in the SETUP option, set DVIMode to HDMI. Then restart the camera. Note, if you put the camera into standby...

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My camera is ceiling mounted and keeps losing its image flip setting when powered down

This can sometimes happen when you use the IP interface to set the image flip of your camera. If you use the OSD and go into the "Image" section you will see V-flip and H-flip. If you set the image...

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The lights in my video feed are flickering with my Prisual Camera

If lights appear to flicker or dance when looking at the video feed from your camera, you may need to change the anti-flicker options in the cameras On screen menu. If this option set to 50Hz, and this may cause...

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